Returns & Refunds
At Covora, we want you to feel confident when shopping with us. If your purchase is not right for you, you may request a return in accordance with applicable consumer protection laws and our return policy.
15-Day Return Policy
Covora offers customers a 15-day return period from the date of delivery.
For customers in the European Union, this includes the statutory 14-day right of withdrawal required under applicable EU consumer protection laws. Covora additionally allows returns within 15 days of delivery, subject to the conditions outlined below.
You do not need to provide a reason for a return during the applicable withdrawal period.
The product should be returned in a condition that allows us to assess its nature, characteristics, and functionality.
How to Request a Return
- Contact us through our Contact page with your order number and return request.
- We will review your request and provide the return instructions and return address.
- The return address for Covora returns is located in China.
- Pack the product securely to prevent damage during transportation.
- Send the parcel using a trackable shipping service and keep your proof of postage.
Please do not send a return to the sender address shown on your original parcel.
Return Shipping Costs
For returns due to a change of mind, personal preference, or other reasons not caused by a product defect, the customer is responsible for the return shipping costs.
As our return facility is located in China, international return shipping costs may vary depending on your location and the shipping provider you choose.
We recommend using a tracked shipping service and keeping your proof of postage. Covora cannot be responsible for parcels lost or damaged during return transportation when the customer arranges the return.
Faulty, Damaged or Incorrect Items
If your product arrives damaged, defective, or different from what you ordered, please contact us before returning the item.
Please provide your order number and clear photos or videos showing the issue. We will review the situation and provide an appropriate solution in accordance with applicable consumer protection laws.
Where the issue is our responsibility, we will cover the necessary costs required under applicable law.
Refunds
Once we receive and inspect your returned product, we will process your refund within 5–7 business days.
Refunds will be issued to the original payment method used for the purchase.
For EU customers exercising their statutory right of withdrawal, refunds will be handled in accordance with applicable EU consumer protection laws.
Exchanges
If you would like to exchange your product for another colour or product, please contact us before returning the item.
As international returns are sent to China, exchanges may involve additional shipping costs and are subject to product availability.
Return Conditions
To help ensure a smooth return process, please make sure that the product:
- Is returned within the applicable 15-day return period
- Has not been damaged after delivery
- Has not been excessively used beyond what is reasonably necessary to inspect and assess the product
- Is returned in a condition that allows us to properly assess its nature, characteristics, and functionality
- Includes the original packaging and accessories where reasonably possible
Mandatory consumer rights regarding defective, damaged, or non-conforming products remain unaffected.
Your Statutory Consumer Rights
Nothing in this Returns & Refunds Policy limits or excludes any mandatory rights you may have under applicable EU or national consumer protection laws.
Where applicable law provides you with rights that are more favourable than those described in this policy, those statutory rights will continue to apply.